We hope that you love everything you order from Stannary Hills Organic Produce.
We are not required to provide a refund or replacement if you change your mind. However, should any products be faulty or damaged we will happily refund or exchange these items for you.
This is when the item:
- has a problem that would have stopped some one from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Please keep your proof of purchase — e.g. your receipt. Please contact us within 14 days of order receipt.
You are responsible for returning the goods and covering the return costs.
Refund
To organise a refund for faulty or damaged products please contact us at info@stannaryhills.com and we will provide you with our reply paid address. A full refund (excluding freight) will be made via your original payment method as soon as we receive the products back.
Exchange
Should you wish to receive a replacement item please let us know and we will ship it out to you as soon as we receive the product back. Or you can email us at info@stannaryhills.com.
To organise a refund or to exchange your faulty or damaged product please return it, with an explanatory letter to:
Customer Service
Stannary Hills Organic Produce Ltd
PO Box 57
44 West Dawson Road
Mutchilba QLD, Australia
If you have any further queries please contact us at:
Email: info@stannaryhills.com
If you receive any product which is faulty, incorrect or arrives damaged, please email us at info@stannaryhills.com, accompanied with photographs and your order number so we can verify your claim. Read more at Refunds & Returns.
Unfortunately, at Stannary Hills Organic Produce we do not consider a change of mind (opinion) or incorrectly ordered goods as justification for either a replacement or refund.
You have to ensure that all goods purchased are intended and correct. Please check and verify items before finalising any purchase.
Best wishes from Stannary Hills Organic Produce.